General Virtual Assistant Services
Take routine admin off your desk. You keep your time for clients.
Inbox & calendar
Your VA manages your email and calendar and prepares the details for each meeting. You walk into the day with a plan.
Records & reports
Your VA handles data entry, filing and CRM upkeep to keep your records accurate. They also format documents and prepare reports and presentations.
Travel & enquiries
Your VA books travel and coordinates events for you and your team. Customer enquiries and follow-up communication land with them too.
What Is a General Virtual Assistant?
A general virtual assistant is a remote team member who handles the routine admin of your business.
Although they may also be called a general admin VA, virtual admin assistant or admin virtual assistant, their function stays the same: keep your admin workflows running.
Their work covers email, scheduling, data entry, CRM updates, document preparation and client follow-up. All you have to do is set the process, and your VA runs the task. If they ever run into something wonky, they flag it for you.
Think of the role as an extra pair of reliable hands that can take over your admin work with the same quality as you do it. General virtual assistant services fit best for professionals and organisations with changing admin processes from one week to the next.
What this gets you:
- A dedicated admin virtual assistant who learns your systems and habits before taking live work
- Organised inbox, diary and data entry, with hours back with the people who bill
- Start small, but scalable whenever workload grows
Who a General Virtual Assistant Suits
No matter what type of business you do, you’ll need to do some level of admin work to keep the operations going. In fact, they never stop! Here’s where a general admin virtual assistant earns its place.
Mortgage brokerages
CRM updates, lender and BDM follow-ups, and chasing signed documents can easily pile up. Now imagine doing all that while doing client calls. A general virtual assistant keeps your paperwork and admin moving, even during your busiest settlement weeks.
Insurance brokers and agencies
Renewal reminders, policy admin and claims follow-up all need a steady hand. Practically, someone who can commit to it 100%. A general VA keeps each one on schedule through renewal runs and follow-ups so client slips through the cracks.
Accounting Firms & Bookkeepers
Chasing client documents, keeping the accounting books balanced, ensuring data entry is accurate, and submitting reports on time at every BAS quarter and EOFY requires full-time commitment. A general admin VA clears that work, so your team can stay with the numbers.
Law firms and paralegal teams
Need an extra hand with your document preparation, file upkeep, deadline reminders, and ensuring all billable hours are accounted for? Your outsourced admin VA looks after the diary and the paperwork, so filing dates and hearing weeks are as accurate as they can be.
Other professional firms & trades
All firms and organisations need admin work to keep operations going. Whether you need a hand with paperwork, reports, meetings, and everything else in between, a virtual admin assistant picks it all up so you can focus on the important stuff.
A Week With Your General Virtual Assistant
Here is what the work looks like once our general admin virtual assistant onboards to your work rhythm.
Daily
Every day, your VA will sort through the company inbox first and flag whatever needs your decision. They will confirm appointments, schedule your calendar, and manage client and prospect details in your CRM.
Weekly
Every week, expect formerly outstanding client documents to be up to date, CRM records cleaned up, and work summaries to reach your inbox by the end of the week, so your inbox is ready for next week.
Monthly
Every month, your admin VA keeps your client files up to date, reports are consistent with the data you already hold, and subscriptions and bookings are renewed before they lapse.
Seasonal
Whenever it’s busy season, your virtual admin assistant runs EOFY requests ahead of the deadline, sends reminders for finance industry clients, and launches campaigns for professional clients.
General Virtual Assistant Services We Offer
Every firm hands off a different admin mix. Our outsourcing administrative services cover most of what general virtual assistance looks like inside a professional practice.
Email and Calendar Management
Keep your inbox and diary organised with a virtual admin assistant to manage it for you. Enjoy triaged emails and drafts waiting for your approval, proactively scheduled meetings, and detailed prep notes before every client review or provider call.
Data Entry, Filing and CRM Upkeep
Make sure your whole workflow is moving with a virtual admin assistant who keeps your records up-to-date (and accurate), documents well-kept and organised, and CRM data clean and complete whenever you need it.
Document Formatting, Reports and Presentations
Enjoy the benefits of a proactive admin virtual assistant that keeps the formats for your proposals, letters, presentations, and client reports consistent with your house style. Simply hand over your rough notes and expect something you’re proud to send.
Travel Bookings and Event Coordination
Never let planning a conference trip or client function eat your billable hours ever again. Leave it to a trusty general VA to book flights, organise accommodation and transport, build the itinerary, and handle any last-minute changes. They also keep track of your event invites, RSVPS, and supplier coordination.
Customer Inquiries and Follow-Up Communication
See to it that your reminders and follow-ups are sent on time, without having to draft a word yourself. Your VA will set timely, friendly prompts built from your templates, whether to chase documents or confirm appointments.
Feel like you need more than one general admin assistant? No worries. We can help you build a small outsourced team to split admin workload.
Why Australian Firms Choose We Do VAs
We don’t just hire Virtual Assistants for you. We make sure they’re the right fit for your workflows and goals. Here’s how we do it at We Do Virtual Assistants:
Started by a working broker
We Do VAs began when a mortgage broker had a poor experience with a virtual assistant and set out to build something better for others like him. That practical start still shapes how we recruit, train and support every VA hired by us.
Trained before placement
Every VA we hire completes a four-week training programme before meeting their assigned client. We run strict screenings to show us who’s fit for the role, then train how the client runs their operations.
Doing admin services right
Outsource admin work to a VA that knows your organisation like the back of their hand. Whether the task is inbox management, diary changes, data entry, or document chasing, you can rest assured that you’re in good hands.
A VA that only works for you
At We Do VAs, we ensure that the general virtual assistant we assign to you only focuses on you. We do this because we believe complete focus builds real familiarity with your clients, systems, and habits.
Fluent in professional admin
Your admin virtual assistant sits inside a team that also trains mortgage, insurance, bookkeeping, legal and accounting specialists. Whatever admin function you need, our VAs are familiar with the responsibility from day one.
Check-ins built around you
To ensure you’re getting your money’s worth, we run regular check-ins with you (ahead of your busy periods) to see your current VA’s progress and to solve problems that come along the way.
Hire a General Admin Virtual Assistant Ahead of the Rush. Here’s How We Do It
- Free consultation: Together, we map out your busy periods, day-to-day workflows, short- and long-term goals, and where you’re at now. If it feels too overwhelming, don’t worry. We’ll categorise these tasks to determine what can be delegated to an admin virtual assistant and what stays with you.
- General Admin VA Matching: We carefully match you with an assistant who understands your needs, tools, can work in your time zone, and is already familiar with your firm’s language.
- Onboarding at your own pace: Your assistant gets access to necessary resources, written procedures, and two starter tasks while things are calm. This helps train them in your workflows, then gradually add responsibilities over time. A mistake costs little in a quiet week and a lot in a busy one.
- Documented workflows: Every routine task you delegate becomes a documented checklist. This way, your work will no longer rely on anyone’s memory, including yours.
- Stay efficient, even during peaks: Allocate extra hours ahead of the crunch rather than in the middle of it. And once the rush subsides, you can scale back the hours.
Platforms & Software Our General Virtual Assistants Work In
General Virtual Assistant Services Built with Confidentiality & Data Security
Delegating admin work outside your firm means you’re sharing access to confidential company data.
And as your virtual assistant agency, we treat that as a top priority.
Every virtual assistant we hire at We Do Virtual Assistants operates under strict access controls, signs a confidentiality agreement, and undergoes regular security training to keep your and your client’s data out of the wrong hands.
And we do so by using security-compliant systems only.
A general virtual assistant is here to support your team. While your admin VA drafts paperwork, organises schedules, and prepares files, you and your team have more time to work on business-forward initiatives.
Never drown in admin work again with a work-ready VA.
General Admin Virtual Assistant vs In-House Admin
General admin virtual assistant
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Brief by message or a quick call. Replies come in Australian business hours
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We recruit, train and set up. You bring the to-do list
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Trained for Australian firms. Familiar with processes across professions
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Chases open items and sends a weekly summary unprompted
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No desk, leave or payroll admin. Pay for the hours you need. No lock-in
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Remote. Reception and in-person contact stay with you
In-house admin hire
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Briefings wait until you are back at the desk
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You advertise, interview, train and equip
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Varies. Often knows one or two workplaces well
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Depends on the person and your time to direct them
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Full salary plus desk, equipment, leave and super
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Covers reception, post and client visits
General Admin Virtual Assistants for Melbourne and Businesses Across Australia
We Do VAs is located in Melbourne, Victoria, and we support businesses all over Australia that need reliable virtual assistants to keep their operations running smoothly.
Whether you’re in Melbourne, Perth, Brisbane, or Sydney, we can connect you with talented Virtual Assistants who are available to work alongside you during your business hours.
Simply book a call with our Success Manager below, and together, we’ll plan the overlap around your day.
Got Questions About Our General Virtual Assistant Services?
What does a general virtual assistant do?
A general virtual assistant takes care of the routine administrative tasks that occupy your week. This includes managing emails, organising your calendar, entering data, updating your CRM, preparing documents, and following up with clients.
When working with a general admin VA, your main responsibility is setting priorities. The assistant will handle routine tasks and flag anything that requires your decision.
Is a general VA the same as a virtual admin assistant?
Yes, the terms general VA, general admin VA, general administrative VA, and virtual admin assistant all refer to the same role. The different titles simply reflect the preferences of various service providers.
At We Do VAs, we refer to them as General Virtual Assistants, and they handle the same routine administrative tasks as described.
What are outsourced administrative services?
Outsourced administrative services allow you to delegate specific recurring tasks, such as sorting your inbox, updating your calendar, chasing documents, and managing schedules, to a trained assistant. This enables you to maintain focus on responsibilities that require managerial decisions.
When done effectively, outsourcing administration allows you to concentrate on billable hours without neglecting your administrative duties.
What admin work can I outsource first?
Start with tasks you repeat weekly: inbox sorting, diary changes, data entry, and CRM updates suit most firms.
Once you’re confident outsourcing these tasks, you can expand to include client follow-ups and document preparation. However, ensure that decision-making, approvals, and strategic advice remain with the professionals in your firm.
When should a firm outsource admin instead of hiring in-house?
A firm should consider outsourcing when the work is repetitive but does not require a full-time position. By hiring outsourced administrative services, you gain the flexibility to manage varying workloads and peaks in demand, allowing you to adjust the assistant’s hours based on your needs.
If you require someone to be present in the office every day, hiring in-house may be the more suitable option for your organisation.
Can I scale outsourced admin services up and down?
Absolutely!
When you work with We Do VAs, you can start with just a few hours a week and easily increase hours during peak seasons, then reduce them when the busy times pass.
Our outsourced admin services do not require any lock-in periods. Instead, we provide quotes based on your specific requirements and goals.
Do you offer admin support outsourcing for firms across Australia?
Yes. We built our general virtual assistant services specifically for Australian firms. In fact, our virtual assistants work during Australian business hours and are trained in the systems commonly used in your industry.
How much does a general virtual assistant cost in Australia?
The cost depends on your weekly hours, the skills required for the role, and whether you need one assistant or a small team. We provide individual quotes for each business we work with, ensuring you only pay for the support you need, all without any lock-in contracts.
Reach out to us through the form below to get started!
How quickly can a general virtual assistant start?
Most clients start within two to four weeks of the first consultation.
First, we match the appropriate VAs to your role, then set them up in your systems and conduct a structured onboarding process. Once training is complete, your assistant will start taking on live work with the necessary access and procedures in place.
How do I choose between a general VA and a specialist VA?
When choosing between a general and a specialist VA, consider the tasks you want to outsource. If your business is overwhelmed with administrative work and you need someone who can consistently handle it without sacrificing your billable hours, a general virtual assistant is the right choice.
However, if you require assistance with specialised tasks such as accounting, legal work, or brokerage services, it’s best to look for specialist VAs who have expertise in those fields.
What happens if the general admin virtual assistant is not the right fit?
Hiring can be a hit or miss sometimes. But it’s always best to get the right one on the first try.
And that’s what We Do VAs strives to do for all our clients.
If you feel that your VA is not a good fit, simply let us know, and we will match you with another assistant at no additional cost.
General Virtual Assistant Services That Get Your Admin Backlogs Finally Turning
Connect with our Success Manager, and we’ll determine which responsibilities a general virtual assistant can take on while you retain the critical tasks.
